FAQ'S
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If you have an issue or question that requires immediate assistance, you can click the button below to contact with a Customer Service representative.
Pre Sale Questions
Q: HOW MUCH DOES DELIVERY COST AND HOW LONG DOES IT TAKE?
Please note we do not dispatch orders over the weekend or on bank holidays.
Please note we do not ship to PO boxes.
Standard Delivery is 6-10 business days
Express Delivery is 3-6 business days
Europe:
Standard Delivery - 8.50 USD
Express Delivery - 18.50 USD
USA:
Standard Delivery - 9.50 USD
Express Delivery - 19.50 USD
Australia:
Standard Delivery - 8.99 USD
Express Delivery - 18.99 USD
Rest of the world:
Standard Delivery - 8.99 USD
Express Delivery - 18.99 USD
Q: DO YOU OFFER A REFUND OR EXCHANGE?
All customers: You have 10 days from the date your parcel is delivered to send your return.
Items returned outside of these timeframes will not be accepted, we reserve the right to refuse any returns not cooperating with our returns policy unless stated otherwise.
Exchanges are also possible, once we receive your item you will receive a credit amount to order a different piece from our store.
Please see our return policy here
Q: HOW DO I RETURN AN ITEM?
At Ethereals we understand that sometimes purchases don’t work out as expected. If you need to return an item, please review our policy and return process here
Q: WHAT SHOULD I DO IF MY ITEMS ARE FAULTY?
Please contact our Customer Service team before returning your item: info@shopethereals.com or using our contact form here
Our team will guide you through the next steps. Faulty items returned that have not been reported to customer service prior returning may be rejected.
Q: CAN I EDIT MY ORDER?
We try to dispatch orders as soon as possible, so please note that this is not always a possibility.
But please contact support, we will try to accomodate your request.
Q: HOW LONG DOES IT TAKE TO PROCESS MY REFUND
Once your return has arrived at our warehouse, please allow up to 14 days for your refund to be processed.
Q: ARE THERE ANY CUSTOM CHARGES FOR INTERNATIONAL ORDERS?
Yes, these parcels are usually liable for custom duties and local taxes depending on which country you are located in.
Q: WHAT HAPPENS IF I REFUSE DELIVERY OR NOT PAY THESE CUSTOM CHARGES?
If customs charges are unpaid, or a parcel is refused or unclaimed, local authorities may destroy or abandon the parcel. In these cases, no refund will be issued.
If the parcel is returned to us, we will refund the item(s) only. Shipping fees are non-refundable.
Q: WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept all forms of credit and debit card payments, Apple Pay, Paypal and Klarna