SHIPPING
Every order is prepared with care because your package isn't just another order to us — it's a piece we've made especially for you.

Because our products are handmade, some orders may require additional processing time before they are shipped.

Once your order has shipped, you'll receive tracking information via email. Please make sure your shipping address is correct before completing your order. We are not responsible for delays or issues resulting from an incorrect or incomplete address provided at checkout.

HANDMADE & PROCESSING TIMES
Because our pieces are handmade, please allow the processing time stated on the individual product page or at checkout.

We appreciate your patience while your piece is being made.
Good things take time —

LOST OR STOLEN PACKAGES
Once a package has been marked as delivered by the carrier, we are not responsible for packages that are lost or stolen after delivery.

If your tracking information says "delivered" but you cannot locate your package, we recommend checking with household members, neighbors, your building's mail area, and the carrier directly.

If you believe your package was lost in transit, please contact us and we'll do our best to assist.

HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?
View our FAQ page.
View our Return & Refund page.
Contact us if you require more assistance.